Shipping policy

Horror House Studio is a small, independently operated shop. Orders are handled with care, and processing times may vary by product.

Processing times
In-stock orders usually ship within 3-4 business days. Weekends and holidays are not included.

Preorders, custom items, and made-to-order products follow the timeframe listed on their product pages. If a significant delay affects your order, we will contact you with an update.

Shipping rates and delivery
Available shipping options and charges are shown at checkout. Carrier delivery estimates begin after shipment and are estimates rather than guaranteed arrival dates.

Tracking information will be provided when available. Orders containing products fulfilled separately may arrive in multiple packages.

Address changes
Please check your shipping address before placing an order. Contact us immediately if you notice an error. We cannot guarantee changes after fulfillment begins. Additional shipping costs may apply if an order is returned because of an incorrect or incomplete address.

Missing or damaged packages
If your package appears lost, arrives damaged, or is marked delivered but cannot be located, contact thehorrorhousestudio@gmail.com with your order number. Please retain any damaged packaging. We will help investigate and determine the appropriate next steps.

International orders
Where international shipping is offered, customs processing may cause delays. Any import duties or taxes not collected at checkout are the customer’s responsibility, as permitted by applicable law.